August 17, 2016

References

Here at Absolute Expert Care we considered not just our clients, but our employees family.
Hear what they have to say about Absolute Expert Care!
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Renee,
I am writing to let you know about Lance who is a very good person-to-person caregiver.
I know it takes longer than usual to shower me, but she never even “winked an eye” nor complained! We got through the ordeal (shower) in a little less than an hour and she did a good, gentle job.
Billy
P.S. She didn’t even scold my pet when he came near her, so he did not have to hide under the bed for the 3 hours.
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Mary Rita Nygren
720 South Clinton, lOB
Denver, Colorado 80231

February 3, 2005
To Whom It May Concern:
Just a note to tell you how much I appreciate Expert Nursing Services.
I have used this group for the past two years. I feel their employees to be kind and considerate. They are very dependable, efficient and helpful. I look forward to their coming on my days – as they are long and lonely (as I am a widow), and I appreciate the company.
The substitutes have also been top notch.
I would recommend Expert Nursing Services to those in need.
Sincerely,
Mary Rita Nygren
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Expert Nursing & Companion Services, Inc.
4975 Worchester Street
Denver, CO 80239

February 28, 2011

Ladies and Gentlemen:
Expert Nursing has furnished care for me for well over five years and I am delighted to testify to their competence and compassion. I need to explain that I am 100 years of age, have been confined to a wheelchair for a couple of years, and I therefore need help in transferring from one place to another, as well as considerable assistance in getting dressed and taking care of the mechanics of life. In addition, it is necessary to have assistance with shopping, housekeeping, and all those things that go with existence. For the last couple of years, I have required assistance 2417 and the various attendants supplied by Expert Nursing have all been very competent and carried out their duties in a most satisfactory manner. I have not the slightest hesitancy in recommending in the highest possible way the services of Absolute Expert Care and the companion services they offer.
Sincerely yours,
Howard W. Jones, Jr., M.D
HWJjr/nwg
www.Joneslnstitute.org
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EXPERT NURSING & COMPANION SERVICES
4975 WORCHESTER STREET
DENVER CO 80239
Dear Staff:
This letter is the result of a note I received from one of our nurses, Janice Hirschfeld. She stated, “Just wanted to give feedback on my experience Expert Care. There was a request from the CA to have 4-5 hours of companion care for IW (severe TBI). His -wife was notably not interested in this service. I feel Expert Nursing went above and beyond to try to provide the services requested by CA for this claim. They were able to provide Spanish speaking companions, worked w/CA’s paralegal in trying to contact IW wife including sending a letter in Spanish with the services they could offer. They tried to work with Pinnacol when. IW wife was wanting a specific friend be hired by Expert Nursing to provide the service. When it was clear that her expectations (IW wife) were not reasonable, Expert Nursing contacted adj. with the wife’s request and documented the conversation so that adj. could send this to the CA. Even though it has been determined that we will not be able to use their services on this claim, they were great to work with, kept me updated on their progress (and regress!) of trying to provide the requested service. I wish to add my thanks and that of Pinnacol Assurance. Your efforts are greatly appreciated! A small gift will be delivered as a token of our thanks.
Sincerely,
Marianne Wilson .,
Provider Relations Specialist
PINNIACOL ASSURANCE
7501 East Lowry Boulevard
Denver, Colorado 80230-7006
Phone 303-361-4945
Fax 303-361-5945
www.pinnacol.com
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Dear Renee,
Thank you for your phone call checking up on how my mother is doing in Ann Arbor. The move went well, and she is adjusting to life in assisted living. I would like to thank you and your team for the excellent care provided to my mother by Expert Nursing.
When I first engaged your service, I was concerned that she would not accept outside help. It was the first time we have ever had to ask for this service. Making the arrangements went smoothly, and all my concerns were addressed carefully. Much to my surprise, my mother adjusted quickly to having this help, and became quite attached to her caregivers and looked forward to their visits. She felt very comfortable and confident with the nurse who came weekly to check on her and set up her daily medication box. The nurse was very kind and patient with her questions and concerns.
It helped to set my mind at ease, and I was also grateful that she was able to make extra unexpected visits when needed. All of the companions who visited my mother were just great. They took her grocery shopping, helped her run errands, cleaned the apartment, did laundry, and accompanied her to doctor visits. The companions were all very competent and professional.
My mother benefited greatly from their kindness, caring and excellent care. My brothers and I are very grateful that you and your team were there when needed!
Thank you again.
Sincerely yours,
Maggie Van Keuren
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FIRST CHOICE ADULT SERVICES, INC.
333 West Hampden Avenue, Suite 810
Englewood, CO 80110

To Whom It May Concern:

Renee Franklin has been a life safer for this agency time and time again. The last minute coverage needed for this agency to survive in lieu of homecare coverage. Renee has the positive attribute of a professional of her word. Her staff is of high quality excellence and she drives caregivers to meet needs in the community.
In my opinion, any elder that ends up with this special lady and her agency taking care of elders would be the best step to keep someone at home and sage.
It is an honor and a pleasure to work with such a special company, but the driving force is Renee Franklin.

Sincerely,

DebbieGreen Clinical Director
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6630 W. 31st Avenue
Denver, CO 80214
(303) 238-3193

Dear Ms. Franklin:
I’d like to express my satisfaction with your organization over the past months. Your timely, professional care has been greatly appreciated. I do not hesitate to recommend you and your staff to others requiring in-home nursing care.

Please feel free to have them call me at the above number. I’d prefer morning calls.
Thank you for your kind professional caring.

Sincerely,

Larry E. Miller
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Community Health Services
William M. Wilson
Director of Nursing,
Community Health Services

Ms. Renee Franklin
Expert Nursing Service
1901 Peoria St.
Denver, Colorado 80010

Dear Ms. Franklin,
This letter is being sent to thank you for assisting us in fulfilling care needs of Mr. Peter Mundy.
The patient required a Home Health Aide around the clock and on Sunday, Sept. 29t 1991, your agency assigned a Ms. Kathy Smith client. Ms. Smith was there from 8am on Sunday to 9pm on Monday evening. Sept. 30, 1991.
The patient’s mother was not prepared for the gravity of stress would experience in taking care of her terminally ill son, and depended heavily on our support and strength. She said that she was so thankful for Kathy. “She was a Godsend! I didn’t know what and Kathy took her time with me and Gary (the patients signify other’) and helped us through.” “I will never forget her.”
Ms. Smith clearly reflects the level of quality care we expect and have come to appreciate from your agency. Please extend our for a “job well done” to Ms. Smith and all of your staff.
We look forward to our next collaborative effort.
Sincerely,
William M. Wilson Jr.
Director of Nursing
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Care Management and Resources, Inc.
2055 S. Oneida St., Suite 150
Denver, CO 80224
(303) 639-5455 + Fax: (303) 750-2118

September 19, 2000

To Whom It May Concern:
We have been acquainted with Renee Franklin and her agency for approximately three years.
We have had many opportunities to work with her and her staff, as we contracted for caregivers when our needs were greater than our own available staff.
I continue to be impressed with the high quality of her services and caregivers. We recommend her agency many times, without reservation to families or other people looking for services.
Sincerely,
Shirley Jennett, President
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EASTERN VIRGINIA MEDICAL SCHOOL
DEPARTMENT OF OBSTETRICS AND GYNECOLOGY
The Jones Institute for Reproductive Medicine
601 Colley Avenue, Norfolk, Virginia 23507·1627
(757) 446-8935
joneshw@evms.edu

March 10, 2005

Ladies and Gentlemen:
We have had the opportunity to have care from Expert Nursing for weJl over two years, although not continuously because we sometimes live in the East. When in Denver, Expert
Nursing has provided care for my wife, Georgeanna, who is in the eighth year of an Alzheimer’s problem. Expert Nursing has given us caregivers who have provided considerate and indeed loving care that has made it possible for US to be together at home when otherwise we may have to make other arrangements.
I have not the least concern in recommending Expert Nursing for situations such as we have and perhaps others that we have had no experience with.
Sincerely yours,
Howard W. Jones, Jr., M.D
Professor Emeritus
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JOANE. REID
5900 Buena Vista Avenue • Oakland, California 94618 • (510) 655-1821

September 21, 2000

Dear Renee:
I would like to thank you and your staff at Expert Nursing Care, Inc. for the high level of care that you are providing to my mother, Dorothy Reid.
In April, 2000, t contacted Expert Nursing Care, Inc. to set up twenty-four hour care for my mother. My mother had been released from a nursing home and I was in Denver to help her get settled at home. The nursing home had not advised us to set up around the dock care.
Two days before I was to leave, I realized that care was needed. You were able to set up a staff and begin around the clock care within eighteen hours of my initial call to you.
Later in the spring, my mother had additional surgery. At the time of the surgery, it was not known how long she would be in the hospital. Expert Nursing Care, Inc. was extremely flexible with us. You terminated care for several weeks and resumed around the clock care and provided transportation from the hospital the day she was released.
You have reported to me weekly on the status of my mother and have notified me if there was any information that I should be aware of regarding my mother’s condition. You and your entire staff have been concerned and caring towards my mother and me. I’ve felt that you’ve listened to me and that Expert Nursing Care, Inc. genuinely tries to meet my mothers’ needs.
In August, 2000, I traveled to Denver and spent a week with my mother in her house. I would recommend to anyone in the Metro Denver area who needs home care to contact Expert
Nursing Care, Inc. at (303) 340-3390.
Sincerely,
Joan E. Reid
cc: James D. McGowan, MD
Dennis N. Whitmer, Vice President, Colorado State Bank and Trust
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LOVE AND CARE SERVICES, INC.
1780 S. Bellaire Street, Suite 606
Denver, CO 80222
(303) 504-0313

October 4, 2000

To Whom It May Concern:
RE; Renee Franklin, Expert Nursing and Companion Services, Inc.
Renee Franklin, founder of Expert Nursing Care, Inc. has assisted LOVE& CARESERVICES, INC. on a number of occasions. In our dealings with her, she has always exhibited professionalism, integrity and honesty. She and her staff have served the community faithfully for a number of years.
We at LOVE& CARESERVICES,INC. wish Renee well in her new endeavor. You can be assured that she will be committed to serving the Medicare population with the same love and compassion she has always shown to her clients.
Sincerely,
Bobbi Sengenberger
President
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Maggie Van Keuren
Email: mvkeurenuiumtch.edu

May 3, 2007

Dear Renee,
As you know, my mother’s doctor has advised us that we must move my mother closer to the family, the sooner the better. I can see that things are becoming more difficult for her, and feel that she should not live alone anymore. She has consented to letting me move her to Ann Arbor.
I found a really nice assisted living facility here and will be able to see her frequently. I expect to arrive the night of Wednesday, May 16th. I will leave with my mother on Saturday, May 26.
I know that she has become quite fond of Mary, and enjoys the time with her. I would not mind if she came on the 16th for her regular visit even though I will arrive that night. I know that Mom will miss her a great deal; it might be good for her to have this one last time with her.
My mother has requested that Marie, the nurse still come for the last two Fridays (May 18 and 25) even though I can take care of her. She likes the extra checking over that Marie does. Mom also likes Marie, and will miss her as well.
I am very thankful for the excellent care you have provided for my mother. Thank you.
Maggie Van Keuren
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Joliana ]. Bill
February 5, 2005
To Whom It May Concern:

I have been employing caregivers supplied by Expert Nursing and Companion Services tor over six years and recommend them very highly.
They hire efficient, caring, well-trained people and have made every effort to accommodate my needs. I am grateful that services such as they provide have made it possible for me to remain in my home in spite of a disability illness.
Sincerely,
Joliana J. Bill
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HERITAGE CLUB
2020 S. Monroe Street, Denver, CO 80210
(303) 757-1404 Ext. 205

June 5, 1998

Dear Renee,
I just wanted to take this opportunity to thank you for assisting us with temporary staffing at Heritage Club and Park Place.
Since we started working together in February, 1998, I know that I can rely on you to find a suitable match to meet our residents’ needs.
It’s a pleasure working with you, Renee!

Sincerely,
Judy Cantarano, LPN
Director, Private Duty Services
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Larry E. Miller
6630 W 31st Avenue
Denver, CO 80214
(303) 238-3193
August 11, 1997

Dear Ms. Franklin:
I’d like to express my satisfaction with your organil-8tion over the past months. Your timely, professional care has been greatly appreciated. I do not hesitate to recommend you and your staff to others requiring in-home nursing care.
Please feel free to have them call me at the above number. l’d prefer morning calls.
Thank you for your kind professional caring.
Sincerely,
Larry E. Miller
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Irene Hasche
9655 E. Center • Denver, Colorado
July 10, 1997

Dear Ms. Franklin,
Mrs. Helen Adams, secretary with your agency has requested that I write a reference note for Ms. Garren’s files.
It is my pleasure to comment very positively about Ms. Garren. She worked with me for about six weeks in late summer of 1995, while I was rehabilitating from several medical problems.
J found her to be intelligent, conscientious and maturely sensitive. She was able to function independently while still respecting my bent to be an independent as possible. Her sense of humor was always a delight and appropriate. She was a comfortable companion. She shows personal integrity, and I was completely comfortable with her honesty in my home.

She was truly a professional caregiver.
Sincerely,
Irene Hasche
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Jim Garland
June 19, 1997
RE: Termination of Services – June 28, 1997
Dear Ms. Franklin,
Regrettably, I must terminate our services with Expert Nursing Services on June 28th at 9:00 am. For the last eight months, my mother and father have benefitted by the professional care and compassion given by Expert Nursing Services. Since the passing of my father on April 20th, the time has come to make other arrangements for my mother.
I will long remember the good care and good people we have met through Renee Franklin’s Expert Nursing Services. Renee has tried to always see that my parents were happy and well cared for. She has always seen that qualified care was in my parent’s home and that any problems that arose were quickly solved.
I will remember also the many additional kindnesses (large and small) afforded our family through this unsettling time. Special thanks (not only to you) but to Candy. Louise, Gladys, . Roberta and Cathy who, during these last few months, have given my mom and dad quality home care.
For this, I am most grateful.

Most sincerely,
Jim Garland
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PAUL E. HUFF
11920 E. MAPLE AVENUE AURORA, COLORADO 80012
March 28, 1994

I was pleased to learn that you are adding a full scale health care finder service to your existing business. I know you can render a valuable service in this area, and I wish you every success.
I recall that two years ago, as a special favor to me, you conducted a successful search for someone to drive and care for our adult autistic son on a daily basis. I hire this individual, and fortunately she is still in my employ.
I realize that this is longer than most such relationships should be expected to last, but one thing is certain – should I ever need a replacement, I will come to you for help.
Sincerely,
Paul E. Huff
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Lloyd and LaRae Stuebinger, POA
12705 E. Ohio Avenue
Aurora, CO 80012-3309
November 24, 1993
Dear Ms. Franklin,
Please excuse our delay in acknowledging the excellent care provided by your professional staff for Verna A. Isett, age 85 during the interval December 18, 1991 through September 10, 1993. Mrs. Isett required a certified Nurses Aid (CNA) for a four hour period 10:00 am- 2:00 pm three days a week at the beginning of her care. This was increased to five days a week beginning April 28, 1993 until termination September 10, 1993.
The CNA’s duties included not only Verna’s personal attention including monitoring eye care medication prescribed by the Kaiser Permanente Clinic but assistance in bathing and hand therapy of hands, arms and arthritic joints as well as prescription pain killer drugs. Changing and washing bedding and bathroom care to insure sanitation was also required. Assistance in walking and morning dressing was needed depending on Verna’s physical condition. The noon meal was prepared and the general cleanliness of the apartment were routine duties.
Special thanks is deserved to Mrs. Helen Adams, Administrative Assistant. Helen screened CNA’s provided by Expert Nursing and monitored their performance. She also filled in for Verna’s care as needed. The friendship and special attention Helen provided extended well beyond her expected duties.
Mrs. Cindy Mom (CNA) attended Verna during the interval March 01 – September 10, 1993. This employment interval demanded extra effort and attention as Verna’s physical and mental condition deteriorated. Cindy developed a special relationship due to her efficient and loving care. She has our sincere recommendation for her continued employment with Expert Nursing Care, Inc. or elsewhere.
We do not hesitate in recommending your organization to anyone in need of similar services.
Sincerely yours,
Lloyd and LaRae Stuebinger, POA
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John L. Clark
2085 Fenlon Street Edgewater, CO 80214-1127
May 7, 1992
Mother and I appreciated the fine way in which Expert Nursing Care’s Linda Palmer responded to my mother’s needs during her stay with me and while I was away at work. Linda knew just what to do to give mother her confidence back after such a terrifying night. Mother thought Linda was the greatest and really responded well to her.
I appreciate your being able to respond on such short notice, and the peace of mind that it afforded me is un-measurable.
Mother is now back home in Ft. Collins doing quite well. We are having Meals On Wheels to come in at noon, so there is someone in the house to check on her in the middle of the day. I have so many cousins in Ft. Collins and the neighbors that she is well taken care of if she needs anything at all.
Again I would like to thank Expert Nursing Care’s Linda Palmer so very much for the service to my mother, she really needed the tender loving care at that time.
Sincerely yours,
John L. Clark
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PAUL E.HUFF
11920 E. MAPLE AVENUE
AURORA, COLORADO 80012
September 19, 1991
Dear Renee,
Following a serious automobile accident in June, 1991, our family was fortunate to make
arrangements to use your competent services for a considerable time.
You made an initial visit to our home to determine our particular needs and to explain how you would provide for them. You also told us that as we recovered from our injuries, we had the option of requesting changes in the scheduled hours. As you know, we had occasion to modify the schedule several times, and all we had to do was telephone you.
I should also compliment your selection of workers. Our adult autistic son is without verbal
communication, and they were successful in working around this difficulty. They were also
punctual, courteous and capable in performing their duties.
I recommend your firm without reservation. I wish you the continued success your
performance deserves.
Sincerely,
Paul E. Huff
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IRVING S. HOOK
Attorney at law
351S S. Tamarac, Suite 300 Denver, Colorado 80237
(303) 773-1236
To Whom It May Concern:
Expert Nursing Care, Inc. owned by Renee Franklin has been in charge of home nursing care for my wife for almost 2 years.
I personally feel that Renee has performed her duties of assigning proper people for my wife’s care with a professional standard.
She has operated her business in a completely high class manner, and I recommend her business to anyone that need home care.

Sincerely,
Irving S. Hook
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FIRST’ CHOICE ADULT SERVICES, INC.
333 West Hampden Avenue, Suite 810
Englewood, CO 80110

To Whom It May Concern:

Renee Franklin has been a life safer for this agency time and time again. The last minute coverage needed for this agency to survive in lieu of homecare coverage. Renee has the positive attribute of a professional of her word. Her staff is of high quality excellence and she drives caregivers to meet needs in the community.
In my opinion, any elder that ends up with this special lady and her agency taking care of elders would be the best step to keep someone at home and sage.
It is an honor and a pleasure to work with such a special company, but the driving force is Renee Franklin.

Sincerely,
Debbie Green
Clinical Director